🛡️ For players 21 and over

Responsible Gaming at crickess —
A safe and balanced gaming experience

Enjoy entertainment within your limits. At crickess, we believe responsible gaming is the key to a healthy and enjoyable gaming life.

What is Responsible Gaming and why does it matter?

crickess is a trusted online betting and casino platform in Bangladesh, and your safety is always our top priority. Responsible gaming means enjoying gaming for entertainment, but never viewing it as a source of income or a solution to financial problems. When online games go beyond entertainment and become a habit or addiction, they can cause serious harm to your personal, family, and financial life.

We want every one of our users to play consciously and safely. That is why crickess provides a range of effective tools and guidelines to help you keep your gaming habits in check. In line with our responsible gaming policy, only individuals aged 21 and above are permitted to participate on this platform.

To ensure responsible gaming, we follow three core principles: Awareness (staying mindful of your own gaming behavior), Control (setting limits and sticking to them), and Support (seeking help when needed). Based on these three principles, we continue to make our platform safer.

Our Safety Tools

These tools are always available at crickess to help you keep your gaming in check.

Set Deposit Limits

You can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. If you wish to increase a limit, a specific waiting period will apply, giving you time to reconsider your decision.

Time-Out Feature

If you feel you need a break, you can use the time-out feature to temporarily close your account for a set period. This period can be set from 1 day to 6 weeks.

Self-Exclusion

If you want to take a long-term break, self-exclusion is the option for you. Once activated, your account will be completely closed for 6 months to 5 years. During this time, no bets can be placed and the account cannot be accessed.

Set Loss Limits

Set a maximum daily or weekly loss limit. Once this limit is reached, your betting activity will be automatically suspended temporarily, helping you avoid larger losses.

Reality Check Reminder

At set intervals, a pop-up will remind you how long you have been playing and how much money has been spent in that session. This reminder keeps you connected to reality.

Permanent Account Closure

If you decide that online gaming is no longer right for you, you can contact our support team to request a permanent account closure.

Important Limits and Terms

21+

This platform is for individuals aged 21 and above only

৳500

Minimum deposit amount, for each payment method

৳1,000

Minimum withdrawal amount, for any method

24/7

24/7 live chat support available in Bangla

Core Responsible Gaming Guidelines

To ensure responsible gaming at crickess, we ask all users to follow the guidelines below:

Set a fixed budget before placing bets and do not go beyond it.

Never think of gaming as a source of income or a way to pay off debt.

Never place bets while under the influence of alcohol or when under mental stress.

Take regular breaks and spend time with family and friends.

Do not place more bets in an attempt to recover money you have lost.

Only play with money whose loss will not affect your daily life.

Recognize the Warning Signs

If any of the following signs apply to you, use the responsible gaming tools or contact our support team:

  • You are spending more time or money than you planned
  • You keep coming back even when you try to stop gaming
  • You keep increasing your bets to try to recover lost money
  • You are hiding your gaming habits from family or friends
  • You are using money needed for essentials (rent, food, debt repayment) for gaming
  • You feel restless, irritable, or anxious when not gaming
  • Gaming is causing problems at work or in your relationships
  • You are experiencing irregularities in sleep, eating, or daily activities

If you notice these signs, do not wait — contact us via live chat or use the self-exclusion tool below. Seeking help is not a sign of weakness; it is an act of courage.

Protection for Minors

crickess is a platform for individuals aged 21 and above only. We verify age during the registration process and do not allow minors to open an account.

If there are children or teenagers in your household, please use parental control software on your device. These programs prevent minors from accessing gambling websites:

NetNanny
Qustodio
Bark

If you suspect that a minor is using crickess, please notify our support team immediately.

Help and Support

You are not alone in dealing with gaming problems. The crickess support team is always by your side.

24/7 Live Chat Support

Our Bangla-speaking support team is ready for you at any time of day or night. Contact us via live chat to activate responsible gaming tools, set deposit limits, or apply for self-exclusion.

Email Support

Email us for any questions or requests related to responsible gaming: [email protected] — our team will get back to you as soon as possible.

Frequently Asked Questions (FAQ)

Find answers to common questions about responsible gaming here.

After logging in to your account, go to the "Account Settings" section and look for the "Responsible Gaming" option. There you will find the option to set daily, weekly, and monthly deposit limits. Reducing a limit takes effect immediately, but increasing a limit is subject to a waiting period. If you need help, contact us via live chat.

Yes. If there is any balance in your account at the time you activate self-exclusion, it will be returned to you through our standard withdrawal process. The minimum withdrawal amount is ৳1,000 and the process is usually completed within 30 minutes to 3 hours.

A time-out is a short-term break, typically from 1 day to 6 weeks. Once the set period ends, your account is automatically reactivated. Self-exclusion is a long-term solution — your account remains completely closed for 6 months to 5 years and cannot be reactivated before the set period ends. If you are struggling with a gaming addiction, self-exclusion is the recommended choice.

No. crickess is only for individuals aged 21 and above. The age verification process confirms this and accounts for underage individuals are not approved. This rule applies to everyone without exception.

Self-exclusion must generally be carried out by the account holder. However, if you believe a family member is struggling with gaming addiction, please inform our support team. We will assess the situation and do our best to provide assistance.

No, this is a dangerous habit known as "chasing losses." Placing more bets in an attempt to recover lost money typically leads to even greater losses. In this situation, stop immediately, use the time-out tool, and take a break. Remember, gaming is for entertainment, not a strategy to recover losses.

Enjoy crickess Games Safely

Follow the responsible gaming policy and enjoy your favorite games on crickess today. Entertainment within limits — that is healthy gaming.

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