crickess Privacy Policy
Protecting your personal information is our top priority. This policy clearly explains how we collect, use, and store data.
crickess ("we", "us", or "the platform") operates a safe and transparent online betting and casino service for players in Bangladesh. When you use our website, protecting your personal information is our ethical and legal responsibility. This Privacy Policy ("Policy") provides a detailed description of how we collect, process, use, disclose, and store information. By using our services, you agree to the terms of this Policy.
1 What Information We Collect
1.1 Registration and Account Information
When you create an account on crickess, we collect the following information:
- Full name and date of birth (for age verification — only accounts for users aged 21 and above are approved)
- Email address and mobile number
- Username and password (stored in encrypted form)
- Residential address
- National ID card or passport details (for identity verification)
1.2 Financial and Payment Information
To process deposits and withdrawals, we collect:
- bKash, Nagad, Rocket, Upay account numbers (mobile banking)
- Bank account details (for bank transfers)
- Transaction history and amounts
- Full card numbers are never stored — only encrypted tokens are used
1.3 Technical and Usage Information
Information collected automatically to improve your browsing experience:
- IP address and device identifier information
- Browser type and operating system
- Site access times, page view information, and navigation patterns
- Gaming activity logs (bet amounts, play history, win/loss records)
- Cookie and local storage data
2 Purpose of Information Use
2.1 Service Operation and Development
Collected information is used for the following purposes:
- Account creation, verification, and management
- Processing deposit and withdrawal transactions
- Providing bonuses and promotional offers
- Personalising the gaming experience
- Providing customer support and resolving issues
- Identifying and resolving technical problems on the platform
2.2 Security and Fraud Prevention
We use information to maintain the security and integrity of crickess:
- Detecting and preventing fraud, money laundering, and other illegal activities
- Ensuring account security and preventing unauthorised access
- Completing the Know Your Customer (KYC) verification process
- Enforcing responsible gaming policies
2.3 Communication and Marketing
With your consent, we may use information to:
- Send important service-related notifications
- Share special offers, bonuses, and promotional news (if you have given consent)
- Send security alerts and updates
- Send account activity confirmation messages
You can opt out of marketing communications at any time. In that case, only essential service-related messages will continue to be sent.
3 Sharing Information with Third Parties
crickess never sells your personal information or discloses it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
3.1 Service Provider Partners
Selected third-party service providers needed to operate our services — such as payment processing companies, identity verification services, and technology infrastructure providers — may access a limited amount of information. All such partners are contractually bound to comply with our privacy standards.
3.2 Legal Obligations
Information may be disclosed in the following cases:
- To comply with a court order or government directive
- To cooperate with investigations into fraud or money laundering
- To protect our legal rights or respond to legal claims
- In urgent cases where the safety of other users or the public must be protected
3.3 Business Changes
In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such cases, the new entity will also be required to provide equivalent protection under this Policy, and users will be notified in advance.
4 Cookies and Tracking Technologies
4.1 What Are Cookies and Why Are They Used
Cookies are small text files stored in your browser. crickess uses the following types of cookies:
- Essential cookies: For managing login status, security tokens, and sessions — the site will not function properly without these
- Performance cookies: Collecting anonymous statistics to monitor site speed and errors
- Preference cookies: For saving language, notification settings, and gaming preferences
4.2 Cookie Controls
You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some parts of our service to not function properly.
5 Data Security Measures
crickess uses industry-standard technologies and practices to ensure the security of your information. The key components of our security framework are described below:
🔒 SSL Encryption
All data transmission on the site is protected by 256-bit SSL/TLS encryption, which keeps your information unreadable to third parties while it is being sent over the internet.
🛡️ Data Encryption
Sensitive information stored in the database, such as passwords and financial data, is kept in encrypted form. Even with database access, this information cannot be read.
🔑 Two-Factor Authentication
Optional two-factor authentication is available when logging into your account, which makes unauthorised access significantly more difficult.
🔍 Regular Security Audits
Our systems undergo regular security audits and vulnerability assessments. Our security team is always active to quickly resolve any issues found.
6 Data Retention Period
6.1 Active Accounts
We retain your information for as long as your account remains active. This information is necessary for providing services, managing your account, and processing financial transactions.
6.2 After Account Closure
Even after your account is closed, some information is retained for a specified period:
- Financial transaction records: retained long-term in accordance with legal and regulatory requirements
- KYC verification documents: for the purpose of security and fraud prevention
- Gaming logs: to fulfil responsible gaming obligations
- General contact information: automatically deleted after a specified period
6.3 Requests to Delete Information
You may submit a written request to delete any remaining information after legal obligations have been fulfilled. We will consider your request within a reasonable timeframe and act on it where legally possible.
7 Your Rights
As a crickess user, you have the following rights regarding your own information:
📋 Right to Access Information
You may request to know what information we hold about you. We are obliged to provide a copy of the information collected.
✏️ Right to Correct Information
If any of your personal information is incorrect or incomplete, you may request a correction. We will update it promptly after verification.
🗑️ Right to Delete Information
You may request the deletion of your personal information, except where legal obligations or legitimate reasons apply ("right to be forgotten").
🚫 Right to Restrict Processing
In certain circumstances, you may object to or request restriction of the processing of your information, particularly in the case of marketing communications.
📤 Right to Data Portability
You may request the information you have provided to us in a structured, readable format, which you can use with another service.
✅ Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time, which will affect future processing.
8 Protection of Minors
crickess strictly provides services only to individuals aged 21 or older. We do not intentionally collect any information from minors.
We have included an age verification step in the registration process. If we become aware that a minor has provided information, that information will be deleted immediately and the associated account will be closed. If parents believe their child has registered on our platform in any way, please contact us immediately.
9 Policy Changes
crickess reserves the right to update this privacy policy from time to time. In the event of changes, we will take the following steps:
- The "Last Updated" date at the top of the policy will be changed
- A notification will be sent to the registered email address for important changes
- A notice will be displayed on the site's homepage
Continuing to use our services after any changes will be considered acceptance of the revised policy. If you do not accept any changes, you will be given the option to close your account.
10 Contact Us
Contact us for any questions, comments, or requests to exercise your rights regarding this privacy policy:
Contact the crickess privacy team
Let us know about any concerns regarding your privacy. We are committed to resolving your issues quickly and effectively in Bengali. To learn more about responsible gaming, visit our responsible gaming page.